Frequently Asked Questions (FAQ)
General Questions
What is iAnanas?
iAnanas is an online store offering a curated selection of premium handcrafted furniture and home decor items, including coffee tables, wall hangings, and room dividers.
Where are you located?
We operate from Germany, with products sourced directly from artisans in , India.
How do I contact iAnanas?
You can reach us via email at contact@iananas.de or through our contact form on our website.
2. Orders & Payments
How can I place an order?
You can browse our website and add items to your cart. Once ready, proceed to checkout and complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Klarna, and bank transfers.
Can I modify or cancel my order?
If your order has not yet been shipped, you may request modifications or cancellations by contacting us immediately.
3. Shipping & Delivery
Where do you ship to?
We currently ship within Germany.
How long does delivery take?
Standard delivery times range from 2-3 business days, depending on the destination and item dimension.
What are the shipping costs?
Shipping costs depend on the size and weight of the items. You can view the shipping cost at checkout before completing your purchase.
4. Returns & Refunds
What is your return policy?
You can return unused items within 14 days of delivery. Items must be in their original condition and packaging.
How do I initiate a return?
To initiate a return, please contact us at support@iananas.de with your order details.
When will I receive my refund?
Refunds are processed within 1-2 business days after we receive the returned item.
5. Product Information
Are the products handmade?
Yes, all our items are handcrafted by skilled artisans in India.
Do you offer customizations?
Yes, we offer limited customization options on select furniture items. Please contact us for details.
How do I take care of my furniture?
We recommend using a dry or slightly damp cloth for cleaning. Avoid exposure to direct sunlight and moisture to maintain the product’s quality.
Why are your products cheaper and better compared to large stores?
At iAnanas, we work directly with artisans in India, cutting out middlemen and large retail markups. This allows us to offer premium handcrafted products at a more affordable price. Additionally, our focus on quality craftsmanship ensures that our products are durable, unique, and made from high-quality materials.
How are you sustainable?
We are committed to sustainability by optimizing our logistics and packaging. Our products are shipped in bulk via container to reduce the carbon footprint, and we partner with sustainable logistics providers. Additionally, we minimize packaging waste by packing items only once in India using custom-fit packaging, eliminating the need for excess materials.
6. Business & Wholesale Inquiries
Do you offer bulk or wholesale purchases?
Yes, we provide wholesale options for businesses. Please email us at business@iananas.de for inquiries.
Can I collaborate with iAnanas?
We are open to collaborations with designers and retailers. Reach out to us if you have a proposal.