Return Policy

Return Policy

Website Operator:

Naresh Purohit

Company Information:

Sole Proprietor
Tulpenring 16,
St. Leon ROT, 68789,
Email: iananaseu@gmail.com

Company Registration Information:

Information on Online Dispute Resolution:
The EU Commission has created an internet platform for online dispute resolution (known as the “OS Platform”). The OS Platform serves as a point of contact for the out-of-court settlement of disputes regarding contractual obligations arising from online purchase agreements. You can access the OS Platform at the following link:
👉 http://ec.europa.eu/consumers/odr

Notice pursuant to § 36 Consumer Dispute Settlement Act (VSBG):
We are not willing or obliged to participate in dispute settlement procedures before a consumer arbitration board.

Shipping Policy:

Shipping Costs:

✅ Within Germany: Free shipping for orders over €50. For orders under €50, the shipping cost is €5.
🌍 International Shipping: Shipping costs vary depending on the destination country and will be calculated at checkout.

Delivery Time:

📦 Within Germany: 2-5 business days.
🌏 International: 7-14 business days, depending on the destination country.

Shipping Providers:

We ship our products using DHL, UPS, and other reliable shipping providers.

Tracking:

Once your order has been shipped, you will receive an email with a tracking number that allows you to track the status of your delivery.

Return Policy:

Return Period:

You have the right to return your order within 14 days of receipt without giving any reason.

Return Procedure:

To initiate a return, please contact us at iananaseu@gmail.com. We will provide you with a return label and instructions for returning the item.

Return Costs:

🚚 Return shipping costs: The customer bears the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).

Refund:

After receiving and inspecting the returned item, we will process the refund within 14 days to the original payment method.

Exceptions:

❗ Personalized or custom-made products cannot be returned unless they are defective or damaged.